An epidemic is plaguing the window-covering industry these days. Stop me if you've heard this one, it's called "I called my retailer about a problem, but they never called back".
We will make this short and to the point. If you are going to sell blinds, shades, shutters, and the like, at least have the decency to provide a solid warranty period for your client. Many retailers are quick to sell and slow to follow up. Collect the cash, and make the dash.
We have been getting more and more calls related to just wanting some help with their products, often times these customers have found out the hard way that paying less usually means getting less. We hear the phrase, "you're our new window covering company" routinely. And while we are flattered, what we really want is for fellow retailers to do their part, and cover your customer's experience, from the beginning of the purchase to a reasonable period of time after the purchase, not until they write the check and leave the store.
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